ENGINEERING

Satisfied Customer's talk about their experience with ACG Inspection

With over 1000 installations worldwide, ACG Inspection is a force in the global pharma Track & Trace market. Watch a number of satisfied customers talk about their wonderful experience with ACG's inspection systems and service.

Claudia Rocha Occupation Buyer, Softcaps

ACG has become a major trading partner of Softcaps and is now one of our main suppliers of PVDC films. They have been providing technical support and security needed to meet our commitments to deliver to both existing and new customers. Team ACG provided great support during the implementation of Fill Aclar which was one of  the key projects for Softcaps. ACG is not just a supplier for us but a partner and we are fully satisfied with their customer service, timelines of delivery and price.

Pradeep Kumar Reddy Graviti

We installed the  Compression Machine Protab 300 of ACG-PAM at our facility in Hyderabad .
This is a single sided tablet compression machine which is ideal for good quality tablet manufacturing with higher outputs for all conventional formulations. It is also found reasonably good for MUPS formulations at R&D and scale up level.
Our validation team verified the machine by taking several new products specially related to MUPS formulations & found satisfactory, which proved the machine versatility for handling various formulations.
Following are the major benefits observed from this machine.

1. Operator friendly, Easy to operate and set up.
2. Fast Changeover time
3. lndividual Weight variation observed within 2% limit for all the products including MUPSformulation
4. We use the machine for R & D, MUPS and Exhibit batches and are satisfactory with the performance.

Apart from the design of the machine we are also satisfied with the service support received from ACG-Pam. Troubleshoot assistance from ACG also found satisfactory and it is recommend for pharma customers.

Sunil Lande Dinlas

We installed five compression Machines, Legacy 6100 by ACG Engineering (PAM )at our facility at Nairobi, Kenya.
This is a single-sided tablet compression machine which is ideal for large scale batch production of good quality tablets from difficult formulations with higher output. We are happy to report that the Machine has been performing satisfactorily as per our expectations since the time of commissioning.
Our Validation team verified the machines by compressing more than 10 formulations as of now with exemplary results and Performance. We strictly follow CGMP norms and Legacy 6100 is fully compliant with them
Following are the Benefits derived from Legacy 6100

1. Operator Friendly, Easy to operate
2. Multi versatile with more than 10 formulations running up to 80 RPM.
3. Individual Weight Variation observed within 2% limit for all formulations

Apart from the Robust Design of Machine, we are appeased and satisfied with the prompt service s and the special process optimization support provided by ACG Engineering which resulted in elevation of productivity and Output and we recommend the Machine to all Pharmaceutical customers.

Dr Nour Kayali Head of Research and Development, CSI analitica

CSI Analitica Lab has collaborated with ACG  on numerous research projects using chemical analysis. In all these projects, our experience with ACG representatives has been excellent, particularly, for their active participation and interest in the evolution of the results, making our work much easier and obtaining satisfactory results in all of the research.In our opinion, ACG is a company that actively demonstrates its commitment to science and the constant search for a better product based on research            

Miloš Jovanović Purchase manager, Abela Pharm

Adele Pharma,  with its registered office in Belgrade, Republic of Serbia is very satisfied with the service provided by ACG Lukaps and hereby confirm that ACG is a reliable and trustwothy partner.

Tushar Korday Director, Emil Pharma

ACG as a partner has been consistently providing excellent quality and reliable customised solutions while adhering to the committed delivery schedules. They have a prompt after- sales service.

Anna Rita Vicamini QUALITY ASSURANCE OFFICER

I consider ACG more than a vendor: they act as a real partner, always focused on our needs and expectations, reactive and proactive, friendly and professional.  I really appreciate their way of dealing, working with them is a real pleasure, because they are always prompt and kind.  I can definitely state that with ACG we have built relationships, not transactions and I’m really proud of them.

Anna Elisa Barna Senior Buyer Strategic Sourcing, Italy

We feel honoured to express our sincere appreciation for your services to us as one of our most reliable, regular suppliers. Since we started our business relations, you have provided the highest quality products. We sincerely appreciate your gracious customer service, the level of detail and accountability demonstrated on each project, and the way of conducting business as a whole. Deliveries are often received earlier than expected, and you are quick to resolve any issues that arise. We have, and will continue to recommend your service to other companies and contacts. Our team could not be more satisfied with your work, and we look forward to continuing this relationship.

Maria Cecilia Ilang-Ilang Balante RSS-PACKAGING MATERIALS, SMM

We aim to express our gratitude to you, our Partners, for all the support and extra miles you have extended to ensure that our requirements are delivered on time and of top quality. We are looking forward for your continued excellence and quality performance.

Thomas Pohla PURCHASE

Kräuterhaus Sanct Bernhard has worked closely with ACG since years. The empty hard capsules (gelatine) delivered by ACG are top quality and meet our high standard and requirements completely. We never face any problems and the capsules are running smoothly on our machines.

The reliability of ACG when it comes to delivery, support and service is really extraordinary. Always kind and competent contact on all levels of responsibility.

Kunal Gupta VP OPERATIONS

The ACG team is fantastic, very supportive and was on site during the entire testing and evaluation stage. They have proved to be true partners for us – right from the proposal phase to actual delivery.  Everything was on schedule.

Roberta Paoletti Senior Manager, Global Quality Risk Management

When I think of high quality manufacturing plants, laboratories, utilities, GMP-related areas and services, I think of ACG; when I think of customer-oriented minds, excellent technical service and problem solving skills, I think of ACG people. It will be a great pleasure to continue our business relationship with this superlative supplier.

John Carey Director, Sales & Technical Operations

I would like to personally thank you the both of you for your tremendous efforts in supporting the Nexgen Pharma and Avista Pharma visit to see the i3 installation today.  Although I was not there to personally attend, I was informed me that the reference visit of Nexgen & Avitsa was very successful, in large part to your efforts.  In addition to hosting these customers, presenting the equipment & technology delivered by APT, I understand that you also spent the weekend cleaning the equipment and making it “ready for customer inspection”.  This type of personal effort is the hallmark of great customer service, and is instrumental to the success of an organization such ACG.  Please accept my sincere thanks and gratitude for this effort.  It is appreciated more than I can express in this email.

Diponkor Dutta Partha ASSISTANT MANAGER, ENGINEERING DEPARTMENT

I would like to give immense thanks to ACG for the service you and your colleague provided during the process validation work for the FBE125C machine. My In-charge and all personnel involved with our plant management team have asked me to pass their warm greetings through these words. I want to thank you again for your cordial assistance.

Robert Mo, Ph.D. ASSOCIATE DIRECTOR, FORMULATION

It was a pleasure to work with the ACG Engineer and learn from him over the past few days. I really appreciate his diligence and efforts – it was obvious that he wanted to help and do a great job, and without a doubt, he achieved high marks in both categories. I would welcome the opportunity to work him again, and I am grateful that he was able to accommodate a trip to UPM during this most recent US travel. Thank you for your contributions!

Md Rakibul Hasan ADDL MANAGER

A Process Engineer of ACG visited in our organisation for process improvement trial of Coating Machine. He had reduced existing coating process time by five hours without doing any change in formulation. During his visit he also provide training to the executive who were involved in the process optimisation. We are sure that the learnings we had through the vis it and training will be of great help to the team for performing Coating activity much better for future products. We wish him all the very best for his future endeavors and appreciate your great support to the customers.

Imam Ahmed Isfiak DIRECTOR OPERATIONS

A process engineer from ACG visited our organisation to commission a Fluid Bed Processor (FBE 500). During his time with us we found him to be very sincere, with having good communication and training skills, knowledgeable about the pharma processes regarding RMG based formula migrated to Fluid Bed Processor.