Job Id : J201809M060023
Company : Custom Capsules Pvt. Ltd.
Grade : M06
Qualification : M-Pharm/M.Sc
* Coordinate and communicate with sales team in USA and international customers for on time delivery, resolving technical issues and closing customer complaints, reply to customer audit report, customer questionnaire etc.
* Coordinate with Production, QA Department to analyse and resolve customer complaint and fixed the root cause.
* Initiate action to resolve repetitive complaints based on past data.
* Lead Quality meeting with sales team in USA thru Skype call.
* Coordinate development of new products and contract filling service. This includes preparing quotation and supporting material for brochures, certifications, packing and labelling etc.
Key Competencies Required: